Casefiles are taking longer to finalize than expected

Incident Report for Penneo AS

Resolved

This incident has been resolved.
Posted Nov 24, 2022 - 08:28 CET

Update

We are continuing to monitor for any further issues. Quarantined documents are once again being picked up for finalization and we estimate the last documents to be finalized some time tonight (CEST).
Posted Nov 23, 2022 - 15:59 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 23, 2022 - 13:49 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 23, 2022 - 13:30 CET

Update

We continue to investigate the issue. Our investigation points to a problem with a 3rd party provider. The 3rd party provider has been contacted.
Posted Nov 23, 2022 - 11:25 CET

Update

We are still investigating the issue. Our investigation points to a problem with a 3rd party provider. The 3rd party provider has been contacted and we are currently awaiting their reply.

We apologize for the inconvenience.
Posted Nov 23, 2022 - 10:31 CET

Update

We are continuing to investigate the issue.
Posted Nov 22, 2022 - 15:13 CET

Investigating

We are currently investigating the issue.
Posted Nov 22, 2022 - 13:39 CET
This incident affected: Web Application (Archive / Case file management portal) and Service API (Signing service API).