Penneo
All Systems Operational

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Web Application ? Operational
90 days ago
99.96 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
KYC validation ? Operational
90 days ago
99.96 % uptime
Today
Login Components Operational
90 days ago
99.9 % uptime
Today
NemID - Denmark Operational
90 days ago
99.9 % uptime
Today
BankID - Sweden Operational
90 days ago
99.9 % uptime
Today
BankID - Norway Operational
90 days ago
99.9 % uptime
Today
Google Login Operational
Microsoft Login Operational
Classic Credentials Operational
Signing Components ? Operational
90 days ago
99.85 % uptime
Today
NemID - Denmark ? Operational
90 days ago
99.85 % uptime
Today
BankID - Sweden Operational
90 days ago
99.85 % uptime
Today
BankID - Norway Operational
90 days ago
99.85 % uptime
Today
Touch Signatures Operational
Service API Operational
90 days ago
99.72 % uptime
Today
Signing service API ? Operational
90 days ago
99.95 % uptime
Today
Forms service API ? Operational
90 days ago
99.67 % uptime
Today
Workflow service API ? Operational
90 days ago
99.55 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
99.98 % uptime
Today
Web portal - Sandbox Operational
90 days ago
99.98 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
99.98 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
99.98 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
99.98 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
99.98 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
100.0 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019
Resolved - This issue have been fixed and all Penneo users with affected case files have been notified about what case files it concerned.

We apologize the inconvenience this have caused.
Nov 29, 07:27 CET
Monitoring - As mentioned in an earlier update we found the problem and fixed it.

However it seems that the signatures that were set between 12.34 and 15.45 were not processed correctly in our system. We are still trying to see of we can fix the signatures, but at the moment it looks like the affected case files will need to be sent out again.

If you know you have a affected case file you can create a new now and sent it out for signing again. All case file owners that were affected by the issue will be notified within the next couple of days through email.
Nov 27, 17:57 CET
Identified - The problem have been identified and we have fixed the problem.

We are still looking in to what case files have been affected by the issue.
Nov 27, 16:30 CET
Investigating - We are looking in to a problem in Penneo where documents is not being finalized after signing.

This means that the finalization process is delayed. All other functions in Penneo are working as they should.

We will update as soon as we know more.
Nov 27, 15:25 CET
Nov 28, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.