Penneo
Partially Degraded Service

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Uptime over the past 90 days. View historical uptime.
Web Application ? Operational
90 days ago
100.0 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
Identity validation ? Operational
90 days ago
100.0 % uptime
Today
Login Components Operational
90 days ago
100.0 % uptime
Today
NemID - Denmark Operational
90 days ago
100.0 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
100.0 % uptime
Today
ItsMe - Belgium Operational
90 days ago
100.0 % uptime
Today
Google Login Operational
90 days ago
100.0 % uptime
Today
Microsoft Login Operational
90 days ago
100.0 % uptime
Today
Classic Credentials Operational
90 days ago
100.0 % uptime
Today
Finnish Trust Network Operational
90 days ago
100.0 % uptime
Today
MitID - Denmark Operational
90 days ago
100.0 % uptime
Today
Signing Components ? Operational
90 days ago
99.96 % uptime
Today
NemID - Denmark ? Operational
90 days ago
100.0 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
99.74 % uptime
Today
ItsMe - Belgium Operational
90 days ago
100.0 % uptime
Today
Touch Signatures Operational
90 days ago
100.0 % uptime
Today
Finnish Trust Network Operational
90 days ago
100.0 % uptime
Today
MitID - Denmark Operational
90 days ago
100.0 % uptime
Today
Service API Operational
90 days ago
100.0 % uptime
Today
Signing service API ? Operational
90 days ago
100.0 % uptime
Today
Forms service API ? Operational
90 days ago
100.0 % uptime
Today
Workflow service API ? Operational
90 days ago
100.0 % uptime
Today
Penneo KYC Operational
90 days ago
100.0 % uptime
Today
Backend API Operational
90 days ago
100.0 % uptime
Today
Reach Frontend Operational
90 days ago
100.0 % uptime
Today
Avo Frontend Operational
90 days ago
100.0 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
98.06 % uptime
Today
Web portal - Sandbox Operational
90 days ago
91.31 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
100.0 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
99.0 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
100.0 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Degraded Performance
AWS eks-eu-west-1 Operational
AWS cloudfront Operational
AWS cloudhsm-eu-west-1 Operational
AWS route53-eu-west-1 Operational
AWS organizations Operational
AWS kms-eu-west-1 Operational
AWS iam Operational
AWS elb-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023
Support Requests - please use hello@penneo.com
Resolved - Creating support requests through the Help Center is back to full functionality
May 17, 10:00 CEST
Update - Creating Support Requests is unavailable and we are working on fixing the issue. Please use hello@penneo.com if you need to contact Penneo Support at this time.
May 16, 17:32 CEST
Update - We are continuing to investigate this issue.
May 16, 17:32 CEST
Update - Creating Support Requests is unavailable and we are working on fixing the issue. Please use hello@penneo.com if you need to contact Penneo Support at this time.
May 16, 17:31 CEST
Update - We are continuing to investigate this issue.
May 16, 17:30 CEST
Investigating - Creating Support Requests is unavailable and we are working on fixing the issue. Please use hello@penneo.com if you need to contact Penneo Support at this time.
May 16, 17:30 CEST
May 16, 2023
Sandbox users unable to sign with NemID and BankID NO
Resolved - This incident has been resolved.
May 16, 17:27 CEST
Update - We are continuing to investigate this issue.
Apr 28, 14:31 CEST
Update - We are still investigating the issue with usage of NemID.

It is advised to acquire MitID for test usage in Sandbox, as NemID will be removed per 30th of June, 2023.

BankID NO can also be affected intermittently.
Apr 28, 08:32 CEST
Investigating - We are investigating the issue. It is still possible to use simple electronic signature methods such as Drawing, uploading an image or text.
Apr 25, 14:32 CEST
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