Penneo
All Systems Operational

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Web Application ? Operational
90 days ago
100.0 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
KYC validation ? Operational
90 days ago
100.0 % uptime
Today
Login Components Operational
90 days ago
99.99 % uptime
Today
NemID - Denmark Operational
90 days ago
100.0 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
100.0 % uptime
Today
ItsMe - Belgium Operational
90 days ago
99.96 % uptime
Today
Google Login Operational
90 days ago
100.0 % uptime
Today
Microsoft Login Operational
90 days ago
100.0 % uptime
Today
Classic Credentials Operational
90 days ago
100.0 % uptime
Today
Finnish Trust Network Operational
90 days ago
100.0 % uptime
Today
Signing Components ? Operational
90 days ago
99.99 % uptime
Today
NemID - Denmark ? Operational
90 days ago
100.0 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
100.0 % uptime
Today
ItsMe - Belgium Operational
90 days ago
99.96 % uptime
Today
Touch Signatures Operational
90 days ago
100.0 % uptime
Today
Finnish Trust Network Operational
90 days ago
100.0 % uptime
Today
Service API Operational
90 days ago
99.99 % uptime
Today
Signing service API ? Operational
90 days ago
99.97 % uptime
Today
Forms service API ? Operational
90 days ago
100.0 % uptime
Today
Workflow service API ? Operational
90 days ago
100.0 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Web portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
100.0 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
99.9 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
99.3 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 13:06 CET
Monitoring - ItsMe is reporting that the service it operating again:

"Dear partner,
Our services are currently working again since 11:03.
The team is continuing to closely monitor the service and completing the analysis of the root cause for the outage."
Nov 24, 11:53 CET
Identified - ItsMe is updating with the following:

Dear partner,

Current analysis shows a general connectivity issue between our datacenters.
The incident has been raised at the supplier with the highest priority and they are currently working on it.
Nov 24, 10:39 CET
Investigating - ItsMe are currently having issues. They are writing this:

Dear Partner,

We are currently experiencing a technical issue affecting itsMe Authentication and Signing.

We're investigating the cause and will provide an update as soon as we have more detail.

Best regards,
Operations Team
Nov 24, 09:39 CET
Nov 23, 2020
Resolved - All delayed e-mails have been sent, and all systems are back to normal.

We apologize for the delays and inconvenience that this may have caused.

If you have any questions, please reach out to out Support team at https://penneo.com/support
Nov 23, 17:05 CET
Monitoring - We have fixed the problem. We are currently working in finalising the documents and sending out the emails that are now in the backlog.
Nov 23, 15:06 CET
Identified - We are currently seeing that case files are not being finalised.
We also see that emails are not being sent out.
Nov 23, 14:28 CET
Completed - The scheduled maintenance has been completed.
Nov 23, 07:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 07:00 CET
Scheduled - We will be updating our database during this time. We expect https://app.penneo.com/ to be unresponsive for about 5-15 minutes during this time.
Nov 19, 13:39 CET
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 19:53 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 19:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 12, 13:05 CET
Completed - The scheduled maintenance has been completed.
Nov 17, 16:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:00 CET
Scheduled - INFORMATION
This is to notify you of an extraordinary technical service window on 17/11/2020 from 10:00 hours until 16:30 hours on the NemID Solution

SYSTEM
Pre-Production

CONSEQUENCES
Expected downtime/instability, where the NemID Solution is not available: on 17/11/2020 from 10:00 hours until 12:00 hours

INFORMATION
Hermed varsles ekstraordinært teknisk servicevindue d. 17/11/2020 fra kl. 10.00 til kl. 16:30 på NemID løsningen

SYSTEM
Pre-Produktion

KONSEKVENSER
Forventet nedetid/ustabilitet, hvor NemID løsningen er utilgængelig: d. 17/11/2020 fra kl. 10:00 til kl. 12:00
Nov 13, 14:17 CET