Update - Nets is still working on a solution to the problems currently affecting signing and login in Penneo.
Some signers are getting an error stating their CPR is invalid despite the CPR being correctly entered in Penneo. The only workaround for now is to remove the CPR number from the signer in Penneo. Nets hasn't given an estimated resolution time for this incident.
Jun 23, 15:07 CEST
Some signers are getting an error stating their CPR is invalid despite the CPR being correctly entered in Penneo. The only workaround for now is to remove the CPR number from the signer in Penneo. Nets hasn't given an estimated resolution time for this incident.
Jun 23, 15:07 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 12:21 CEST
Jun 23, 12:21 CEST
Update - Nets is still working on a solution to the problems currently affecting signing and login in Penneo.
Some signers are getting an error stating their CPR is invalid despite the CPR being correctly entered in Penneo. The only workaround for now is to remove the CPR number from the signer in Penneo. Nets hasn't given an estimated resolution time for this incident.
Jun 23, 11:13 CEST
Some signers are getting an error stating their CPR is invalid despite the CPR being correctly entered in Penneo. The only workaround for now is to remove the CPR number from the signer in Penneo. Nets hasn't given an estimated resolution time for this incident.
Jun 23, 11:13 CEST
Update - Latest from Nets:
INFORMATION
Two NemID POCES services are experiencing problems.
Caused by: Nets
IMPACT
The service is now working for most NemID users. MitID is now available as
an option.
There are issues using the PID and RID services.
UPDATE
We continue to work on the resolution for the storage issue to fully
restore the service.
However, the resolution is taking longer than anticipated.
SYSTEM
Production
Start time: 2022.06.21 @ 23:58 CEST
Incident number: INC0442766
FURTHER INFORMATION
The next update will be provided at 10:00 CEST
Best regards
Command Bridge
Nets Denmark A/S, CVR: 20016175
Klausdalsbrovej 601, DK-2750 Ballerup
www.nets.eu
Jun 23, 09:18 CEST
INFORMATION
Two NemID POCES services are experiencing problems.
Caused by: Nets
IMPACT
The service is now working for most NemID users. MitID is now available as
an option.
There are issues using the PID and RID services.
UPDATE
We continue to work on the resolution for the storage issue to fully
restore the service.
However, the resolution is taking longer than anticipated.
SYSTEM
Production
Start time: 2022.06.21 @ 23:58 CEST
Incident number: INC0442766
FURTHER INFORMATION
The next update will be provided at 10:00 CEST
Best regards
Command Bridge
Nets Denmark A/S, CVR: 20016175
Klausdalsbrovej 601, DK-2750 Ballerup
www.nets.eu
Jun 23, 09:18 CEST
Monitoring - Nets has implemented a fix but report that some users might still experience issues using NemID. NemID should work again for most users but some might still experience difficulties using NemID for signing and login. We are monitoring the results of the fix.
Jun 22, 18:16 CEST
Jun 22, 18:16 CEST
Update - Latest update from Nets:
"INFORMATION
One or more NemID POCES service(s) is experiencing problems.
Caused by: Nets
IMPACT
Log-on with NemID is still not working.
UPDATE
A storage issue have been located and work is ongoing to restore the
service as quick as possible.
SYSTEM
Production
Start time: 2022.06.21 @ 23:58 CEST
Incident number: INC0442766
FURTHER INFORMATION
We will keep you updated until the service is back to normal
---- DANISH VERSION ----
INFORMATION
En eller flere NemID POCES services oplever problemer.
Log-on med NemID virker stadig ikke.
Opdatering:
Problemer med en lagrings enhed er fundet og der arbejdes på genetablere
servicen hurtigst muligt
Best regards
Command Bridge
Nets Denmark A/S, CVR: 20016175
Klausdalsbrovej 601, DK-2750 Ballerup
www.nets.eu"
Jun 22, 15:44 CEST
"INFORMATION
One or more NemID POCES service(s) is experiencing problems.
Caused by: Nets
IMPACT
Log-on with NemID is still not working.
UPDATE
A storage issue have been located and work is ongoing to restore the
service as quick as possible.
SYSTEM
Production
Start time: 2022.06.21 @ 23:58 CEST
Incident number: INC0442766
FURTHER INFORMATION
We will keep you updated until the service is back to normal
---- DANISH VERSION ----
INFORMATION
En eller flere NemID POCES services oplever problemer.
Log-on med NemID virker stadig ikke.
Opdatering:
Problemer med en lagrings enhed er fundet og der arbejdes på genetablere
servicen hurtigst muligt
Best regards
Command Bridge
Nets Denmark A/S, CVR: 20016175
Klausdalsbrovej 601, DK-2750 Ballerup
www.nets.eu"
Jun 22, 15:44 CEST
Update - You can follow status updates on Nets status page: https://www.nets.eu/dk-da/Pages/driftstatus.aspx
Jun 22, 12:51 CEST
Jun 22, 12:51 CEST
Update - Nets and NemID are still investigating the issue.
Jun 22, 12:49 CEST
Jun 22, 12:49 CEST
Update - MitID is also experiencing instability issues. See mitid.dk for information.
Jun 22, 10:42 CEST
Jun 22, 10:42 CEST
Update - Latest update from NemID ( https://www.digitaliser.dk/news/7034817 ):
"Hej alle sammen
NemID er fortsat utilgængelig. Nets arbejder på fejlen.
Brugerne har mulighed for at anvende deres MitID i stedet for.
Hvem er berørt?
Alle OCES NemID brugere er berørt.
Hvor mange og hvordan?
Alle OCES brugere.
Tidshorisont?
Ukendt, men Nets arbejder på opgaven.
Næste status er kl. 10.00 eller hvis der er ny status.
Med venlig hilsen
Karoline Smith"
You can follow NemID status updates at https://www.digitaliser.dk/group/2699207
Jun 22, 09:47 CEST
"Hej alle sammen
NemID er fortsat utilgængelig. Nets arbejder på fejlen.
Brugerne har mulighed for at anvende deres MitID i stedet for.
Hvem er berørt?
Alle OCES NemID brugere er berørt.
Hvor mange og hvordan?
Alle OCES brugere.
Tidshorisont?
Ukendt, men Nets arbejder på opgaven.
Næste status er kl. 10.00 eller hvis der er ny status.
Med venlig hilsen
Karoline Smith"
You can follow NemID status updates at https://www.digitaliser.dk/group/2699207
Jun 22, 09:47 CEST
Identified - See NemID's status page for updates: https://www.nemid.nu/dk-da/om-nemid/aktuelt/driftsstatus/
Jun 22, 07:56 CEST
Jun 22, 07:56 CEST
About This Site
Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.
The public status of our Electronic ID providers can be seen here
Web Application
?
Operational
Archive / Case file management portal
?
Operational
Forms Portal
?
Operational
KYC validation
?
Operational
Login Components
Degraded Performance
NemID - Denmark
Degraded Performance
BankID - Sweden
Operational
BankID - Norway
Operational
ItsMe - Belgium
Operational
Google Login
Operational
Microsoft Login
Operational
Classic Credentials
Operational
Finnish Trust Network
Operational
MitID - Denmark
Degraded Performance
Signing Components
?
Degraded Performance
NemID - Denmark
?
Degraded Performance
BankID - Sweden
Operational
BankID - Norway
Operational
ItsMe - Belgium
Operational
Touch Signatures
Operational
Finnish Trust Network
Operational
MitID - Denmark
Degraded Performance
Service API
Operational
Signing service API
?
Operational
Forms service API
?
Operational
Workflow service API
?
Operational
Penneo KYC
Operational
Backend API
Operational
Reach Frontend
Operational
Avo Frontend
Operational
Penneo Sandbox
?
Operational
Web portal - Sandbox
Operational
Forms service frontend - Sandbox
Operational
Signing service API - Sandbox
Operational
Forms service API - Sandbox
Operational
Workflow service API - Sandbox
Operational
Amazon Web Services
Operational
Secure document storage
Operational
Compute cloud
Operational
Database
Operational
Networking service
Operational
Sending emails
Operational
Caching 1
Operational
Caching 2
Operational
Penneo Website
?
Operational
AWS eks-eu-west-1
Operational
AWS cloudfront
Operational
AWS cloudhsm-eu-west-1
Operational
AWS route53-eu-west-1
Operational
AWS organizations
Operational
AWS kms-eu-west-1
Operational
AWS iam
Operational
AWS elb-eu-west-1
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.