Penneo
Update - Nets is still working on a solution to the problems currently affecting signing and login in Penneo.

Some signers are getting an error stating their CPR is invalid despite the CPR being correctly entered in Penneo. The only workaround for now is to remove the CPR number from the signer in Penneo. Nets hasn't given an estimated resolution time for this incident.

Jun 23, 15:07 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 12:21 CEST
Update - Nets is still working on a solution to the problems currently affecting signing and login in Penneo.

Some signers are getting an error stating their CPR is invalid despite the CPR being correctly entered in Penneo. The only workaround for now is to remove the CPR number from the signer in Penneo. Nets hasn't given an estimated resolution time for this incident.

Jun 23, 11:13 CEST
Update - Latest from Nets:

INFORMATION
Two NemID POCES services are experiencing problems.

Caused by: Nets

IMPACT
The service is now working for most NemID users. MitID is now available as
an option.
There are issues using the PID and RID services.

UPDATE
We continue to work on the resolution for the storage issue to fully
restore the service.
However, the resolution is taking longer than anticipated.

SYSTEM
Production

Start time: 2022.06.21 @ 23:58 CEST

Incident number: INC0442766

FURTHER INFORMATION
The next update will be provided at 10:00 CEST

Best regards

Command Bridge
Nets Denmark A/S, CVR: 20016175
Klausdalsbrovej 601, DK-2750 Ballerup
www.nets.eu

Jun 23, 09:18 CEST
Monitoring - Nets has implemented a fix but report that some users might still experience issues using NemID. NemID should work again for most users but some might still experience difficulties using NemID for signing and login. We are monitoring the results of the fix.
Jun 22, 18:16 CEST
Update - Latest update from Nets:

"INFORMATION
One or more NemID POCES service(s) is experiencing problems.

Caused by: Nets

IMPACT
Log-on with NemID is still not working.

UPDATE
A storage issue have been located and work is ongoing to restore the
service as quick as possible.


SYSTEM
Production

Start time: 2022.06.21 @ 23:58 CEST

Incident number: INC0442766

FURTHER INFORMATION
We will keep you updated until the service is back to normal


---- DANISH VERSION ----

INFORMATION
En eller flere NemID POCES services oplever problemer.

Log-on med NemID virker stadig ikke.

Opdatering:
Problemer med en lagrings enhed er fundet og der arbejdes på genetablere
servicen hurtigst muligt

Best regards

Command Bridge


Nets Denmark A/S, CVR: 20016175
Klausdalsbrovej 601, DK-2750 Ballerup
www.nets.eu"

Jun 22, 15:44 CEST
Update - You can follow status updates on Nets status page: https://www.nets.eu/dk-da/Pages/driftstatus.aspx
Jun 22, 12:51 CEST
Update - Nets and NemID are still investigating the issue.
Jun 22, 12:49 CEST
Update - MitID is also experiencing instability issues. See mitid.dk for information.
Jun 22, 10:42 CEST
Update - Latest update from NemID ( https://www.digitaliser.dk/news/7034817 ):

"Hej alle sammen

NemID er fortsat utilgængelig. Nets arbejder på fejlen.

Brugerne har mulighed for at anvende deres MitID i stedet for.

Hvem er berørt?
Alle OCES NemID brugere er berørt.

Hvor mange og hvordan?
Alle OCES brugere.
Tidshorisont?
Ukendt, men Nets arbejder på opgaven.
Næste status er kl. 10.00 eller hvis der er ny status.

Med venlig hilsen

Karoline Smith"

You can follow NemID status updates at https://www.digitaliser.dk/group/2699207

Jun 22, 09:47 CEST
Identified - See NemID's status page for updates: https://www.nemid.nu/dk-da/om-nemid/aktuelt/driftsstatus/
Jun 22, 07:56 CEST

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Web Application ? Operational
90 days ago
100.0 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
KYC validation ? Operational
90 days ago
100.0 % uptime
Today
Login Components Degraded Performance
90 days ago
99.93 % uptime
Today
NemID - Denmark Degraded Performance
90 days ago
99.74 % uptime
Today
BankID - Sweden Operational
90 days ago
99.96 % uptime
Today
BankID - Norway Operational
90 days ago
99.96 % uptime
Today
ItsMe - Belgium Operational
90 days ago
99.96 % uptime
Today
Google Login Operational
90 days ago
99.96 % uptime
Today
Microsoft Login Operational
90 days ago
99.96 % uptime
Today
Classic Credentials Operational
90 days ago
99.96 % uptime
Today
Finnish Trust Network Operational
90 days ago
99.96 % uptime
Today
MitID - Denmark Degraded Performance
90 days ago
99.85 % uptime
Today
Signing Components ? Degraded Performance
90 days ago
99.95 % uptime
Today
NemID - Denmark ? Degraded Performance
90 days ago
99.78 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
100.0 % uptime
Today
ItsMe - Belgium Operational
90 days ago
100.0 % uptime
Today
Touch Signatures Operational
90 days ago
100.0 % uptime
Today
Finnish Trust Network Operational
90 days ago
100.0 % uptime
Today
MitID - Denmark Degraded Performance
90 days ago
99.84 % uptime
Today
Service API Operational
90 days ago
100.0 % uptime
Today
Signing service API ? Operational
90 days ago
100.0 % uptime
Today
Forms service API ? Operational
90 days ago
100.0 % uptime
Today
Workflow service API ? Operational
90 days ago
100.0 % uptime
Today
Penneo KYC Operational
90 days ago
99.98 % uptime
Today
Backend API Operational
90 days ago
99.97 % uptime
Today
Reach Frontend Operational
90 days ago
99.99 % uptime
Today
Avo Frontend Operational
90 days ago
99.99 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Web portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
100.0 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
100.0 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Operational
AWS eks-eu-west-1 Operational
AWS cloudfront Operational
AWS cloudhsm-eu-west-1 Operational
AWS route53-eu-west-1 Operational
AWS organizations Operational
AWS kms-eu-west-1 Operational
AWS iam Operational
AWS elb-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 26, 2022

No incidents reported today.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Unresolved incident: NemID is currently experiencing instabilities which affect login and signing with Penneo.

Jun 22, 2022
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022
Resolved - This incident has been resolved.
Jun 16, 10:51 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 10:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 09:47 CEST
Investigating - We are currently investigating this issue.
Jun 16, 09:43 CEST
Jun 15, 2022
Resolved - This incident has been resolved.
Jun 15, 16:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 16:21 CEST
Update - Some casefile owners are receiving notifications that their casefiles are taking longer to finalize than expected. In most instances the casefiles will be finalized automatically and there is no need for action. Casefile owners will receive a new notification once the casefile has been finalized. We are still investigating the issue.
Jun 15, 12:17 CEST
Investigating - Some casefile owners are receiving notifications that their casefiles are taking longer to finalize than expected. In most instances the casefiles will be finalized automatically and there are no need for action. Casefile owners will receive a new notification once the casefile has been finalized. We are currently investigating the issue.
Jun 15, 11:21 CEST
Jun 14, 2022
Resolved - This incident has been resolved.
Jun 14, 16:13 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 15:03 CEST
Investigating - We are currently investigating this issue.
Jun 14, 15:00 CEST
Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.