Penneo
All Systems Operational

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Web Application ? Operational
90 days ago
100.0 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
KYC validation ? Operational
90 days ago
100.0 % uptime
Today
Login Components Operational
90 days ago
100.0 % uptime
Today
NemID - Denmark Operational
90 days ago
100.0 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
100.0 % uptime
Today
ItsMe - Belgium Operational
90 days ago
100.0 % uptime
Today
Google Login Operational
Microsoft Login Operational
Classic Credentials Operational
Signing Components ? Operational
90 days ago
100.0 % uptime
Today
NemID - Denmark ? Operational
90 days ago
100.0 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
100.0 % uptime
Today
ItsMe - Belgium Operational
90 days ago
100.0 % uptime
Today
Touch Signatures Operational
Service API Operational
90 days ago
100.0 % uptime
Today
Signing service API ? Operational
90 days ago
100.0 % uptime
Today
Forms service API ? Operational
90 days ago
100.0 % uptime
Today
Workflow service API ? Operational
90 days ago
100.0 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Web portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
100.0 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
100.0 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 30, 2020

No incidents reported today.

Sep 29, 2020
Resolved - This incident has been resolved.
Sep 29, 13:03 CEST
Identified - ItsMe are currently experiencing "Transaction delay or timeouts". This can cause some issues when signing or logging in to Penneo.
Sep 29, 11:35 CEST
Sep 28, 2020
Resolved - INFORMATION
The NemID IBSS service(s) has been restored.

Caused by: External to Nets

SYSTEM
Production

Start time:2020-09-28 08:19
Resolution time: 2020-09-28 09:54

Incident number: INC0317345

FURTHER INFORMATION
This is the last information regarding this service instability.


---- DANISH VERSION ----

INFORMATION
Alle NemID IBSS services var igen tilgængelige kl. 2020-09-28 09:54 - lokal tid

SYSTEM
Produktion

HVORNÅR HØRER DU MERE?
Dette er sidste information vedr. denne sag.
Sep 28, 10:34 CEST
Investigating - INFORMATION
The problem is under investigation.

Caused by: Under investigation

IMPACT
The full impact is not yet known.
Accessing bank systems using NemID might give issues.

SYSTEM
Production

Start time:2020-09-28 08:19
Incident number: INC0317345
FURTHER INFORMATION
We will keep you updated until the service is back to normal operation.


---- DANISH VERSION ----

INFORMATION
Problemet er ved at blive undersøgt.

SYSTEM
Produktion

KONSEKVENSER
Problemets omfang er for øjeblikket ikke færdiganalyseret.
Dog kan logon til banker være berørt.

HVORNÅR HØRER DU MERE?
Du vil blive holdt løbende informeret indtil problemet er løst.
Sep 28, 09:50 CEST
Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020
Resolved - INFORMATION
The NemID POCES service(s) has been restored.

Caused by: Nets

Start time: 2020.09.25 @ 09.45 CEST
Resolution time: 2020.09.25 @ 11.15 CEST

Incident number: INC0317076

SYSTEM
Production

FURTHER INFORMATION
This is the last information regarding this service instability.


---- DANISH VERSION ----

INFORMATION
Alle NemID POCES services er igen tilgængelige.

SYSTEM
Produktion

HVORNÅR HØRER DU MERE?
Dette er sidste information vedr. denne sag.

Best regards

IT Business Support (ITBS)

Nets Denmark A/S, CVR: 20016175
Klausdalsbrovej 601, DK-2750 Ballerup
www.nets.eu
Sep 25, 12:23 CEST
Investigating - We have received the following information from the Danish eID provider NemID and are currently investigating the impact on Penneo.

_____________

INFORMATION
One or more NemID POCES services are experiencing instability affecting RA Portal and PID.
The problem is under investigation.

Caused by: Under investigation

IMPACT
The full impact is not yet known

Start time: 2020.09.25 @ 09:45

Incident number: INC0317076

SYSTEM
Production

FURTHER INFORMATION
We will keep you updated until the service is back to normal operation


---- DANISH VERSION ----

INFORMATION
En eller flere NemID POCES services oplever ustabilitet. Berører RA Portal og PID
Problemet er ved at blive undersøgt.

SYSTEM
Produktion

KONSEKVENSER
Problemets omfang er for øjeblikket ikke færdiganalyseret.

HVORNÅR HØRER DU MERE?
Du vil blive holdt løbende informeret ind til problemet er løst

Best regards
Sep 25, 10:57 CEST
Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.