Penneo
All Systems Operational

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Uptime over the past 90 days. View historical uptime.
Web Application ? Operational
90 days ago
99.66 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
KYC validation ? Operational
90 days ago
99.66 % uptime
Today
Login Components Operational
90 days ago
100.0 % uptime
Today
NemID - Denmark Operational
90 days ago
100.0 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
100.0 % uptime
Today
Google Login Operational
Microsoft Login Operational
Classic Credentials Operational
Signing Components ? Operational
90 days ago
99.88 % uptime
Today
NemID - Denmark ? Operational
90 days ago
99.97 % uptime
Today
BankID - Sweden Operational
90 days ago
99.97 % uptime
Today
BankID - Norway Operational
90 days ago
99.7 % uptime
Today
Touch Signatures Operational
Service API Operational
90 days ago
99.22 % uptime
Today
Signing service API ? Operational
90 days ago
97.66 % uptime
Today
Forms service API ? Operational
90 days ago
100.0 % uptime
Today
Workflow service API ? Operational
90 days ago
100.0 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Web portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
100.0 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
100.0 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 24, 2019

No incidents reported today.

Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019
Case files not being finalized
Resolved - This incident has been resolved.
Apr 17, 23:59 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 20:36 CEST
Investigating - We are currently investigating a issue regarding finalization of case files.

As as we know more we will update you.
Apr 17, 17:31 CEST
Apr 16, 2019

No incidents reported.

Apr 15, 2019
Signing service down
Resolved - We found the error and have fixed it. Once again we apologize for the disruption.
Apr 15, 16:12 CEST
Investigating - We are currently investigating an issue regarding signing document. At the moment it is not possible to sign. The issue affect e-id's in different ways. But all e-id's are affected.

We apologize for the inconvenience. And we will update as soon as we know more.
Apr 15, 15:58 CEST
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Slow/degraded performance
Resolved - This incident has been resolved.
Apr 11, 13:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 15:39 CEST
Investigating - We can see that the fix that was implemented did not work. So we will keep investigating the issue.
Apr 10, 11:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 11:36 CEST
Investigating - At the moment usage of Penneo is unstable. You can experience lag and timeouts when sending or signing documents.
Apr 10, 11:27 CEST
KYC validation down
Resolved - This incident has been resolved.
Apr 11, 13:06 CEST
Monitoring - We are back online. Thank you for your patience!
Apr 10, 21:02 CEST
Identified - We have rolled back the changes and tuning the release. We'll be back shortly.
Apr 10, 19:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 19:35 CEST
Update - We are continuing to work on a fix for this issue.
Apr 9, 19:23 CEST
Identified - The KYC validation service is not working at the moment. When going to validation the NemID widget is not loading.
Apr 9, 19:23 CEST
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