Penneo
All Systems Operational

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Uptime over the past 90 days. View historical uptime.
Web Application ? Operational
90 days ago
100.0 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
KYC validation ? Operational
90 days ago
100.0 % uptime
Today
Login Components Operational
90 days ago
99.85 % uptime
Today
NemID - Denmark Operational
90 days ago
99.77 % uptime
Today
BankID - Sweden Operational
90 days ago
99.98 % uptime
Today
BankID - Norway Operational
90 days ago
99.79 % uptime
Today
Google Login Operational
Microsoft Login Operational
Classic Credentials Operational
Signing Components ? Operational
90 days ago
99.85 % uptime
Today
NemID - Denmark ? Operational
90 days ago
99.76 % uptime
Today
BankID - Sweden Operational
90 days ago
99.99 % uptime
Today
BankID - Norway Operational
90 days ago
99.8 % uptime
Today
Touch Signatures Operational
Service API Operational
90 days ago
99.94 % uptime
Today
Signing service API ? Operational
90 days ago
99.86 % uptime
Today
Forms service API ? Operational
90 days ago
99.97 % uptime
Today
Workflow service API ? Operational
90 days ago
99.99 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Web portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
100.0 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
99.99 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
99.98 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jul 7, 2020
We are currently experiencing instabilities when signing and logging in with NemID
Resolved - We can see in our logs that this issue was resolved on the 6th of June around 12.00.

We will continue to try and get a response from NemID in regards to what caused this issue.
Jul 7, 10:01 CEST
Investigating - We are still seeing sporadic issues when signing and logging in with the Danish eID Provider NemID, we believe the issues are related to yesterdays incident, but are not able to obtain more information from NemID.

Our testing shows that the issues are sporadic and we encourage to retry later.
Jul 3, 16:28 CEST
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Jul 2, 2020
Nets is having an global incident - causing NemID and BankID Norway login ans signing to be affected
Resolved - This incident has been resolved.
Jul 2, 21:32 CEST
Monitoring - Our newest tests show that both login and signing with NemID and BankID Norway is operational again
Jul 2, 20:42 CEST
Update - We are continuing to work on a fix for this issue.
Jul 2, 20:34 CEST
Update - Based on our internal testing, BankID Norway is now operational again. We are still waiting for more information from Nets, regarding NemID.

Using NemID with keycard is working again.

https://www.nets.eu/dk-da/Pages/driftstatus.aspx
Jul 2, 20:34 CEST
Update - Update from Nets - 18:25 CEST 02-07-2020
: It is now possible to access netbanks with NemID using key card. Mobile app is not yet working.
Jul 2, 18:57 CEST
Update - We are continuing to work on a fix for this issue.
Jul 2, 16:53 CEST
Update - Nets is having a global incident, causing downtime for NemID and BankID Norway. This is affecting Signing and Logins.

You can follow this page for more information: https://www.nets.eu/dk-da/Pages/driftstatus.aspx
Jul 2, 16:30 CEST
Identified - We are seeing that there are problems with NemID at the moment. The problem is at NemID. We hope they update their status page which can be followed here: https://www.nemid.nu/dk-da/om-nemid/aktuelt/driftsstatus/
Jul 2, 16:12 CEST
Instability when logging into app.penneo.com
Resolved - This incident has been resolved.
Jul 2, 16:52 CEST
Monitoring - We have found the source for the instabilities. It seems like one of partners were having some issues at their end. The problem seems to be fixed now, We will keep monitoring the situation.
Jul 2, 15:23 CEST
Investigating - We are still seeing some instabilities with the Penneo archive and loggin in.
Jul 2, 14:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 14:36 CEST
Identified - We have implemented a fix, but the service is still slow.
Jul 2, 14:26 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 14:20 CEST
Investigating - We are experiencing instability when logging into Penneo, already logged in users may get logged out. We expect to have a solution within 5-10 minutes.
Jul 2, 14:16 CEST
Jul 1, 2020
E-mails from Penneo are delayed
Resolved - This incident has been resolved.
Jul 1, 12:04 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 10:48 CEST
Identified - E-mails sent from Penneo are currently delayed. A fix has been implemented, we expect the backlog to be cleared within 1 hour.

As a work-around, you can resend the e-mails from Penneo: https://support.penneo.com/hc/en-us/articles/207176703-Resend-request
Jul 1, 09:22 CEST
Jun 30, 2020
E-mails from Penneo are delayed
Resolved - This incident has been resolved.
Jun 30, 17:46 CEST
Monitoring - The issue has been identified, the issue was a limit on the e-mails sent out from the e-mail servers. The limit has been increased and the e-mail backlog is now decreasing. The e-mail send-outs should be back to normal within a few minutes.
Jun 30, 17:13 CEST
Investigating - We are currently experiencing some minor delays in the e-mails sent out from Penneo. We are investigating this issue.
Jun 30, 16:20 CEST
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Finalizing case files
Resolved - This issue is now resolved, and the affected clients have been informed by e-mail.

We apologize for the inconvenience that this has caused.
Jun 26, 12:05 CEST
Update - We are continuing to monitor for any further issues.
Jun 25, 19:14 CEST
Monitoring - The incident has been resolved and a fix has been implemented. We are still looking into what case files have been affected by the issue.
Jun 25, 18:53 CEST
Investigating - There is currently a delay in finalizing case files. We are looking in to the issue.
Jun 25, 09:31 CEST
Jun 25, 2020
We are currently experiencing instabilities when signing with BankID Norway and BankID Sweden
Resolved - This incident has been resolved.
Jun 25, 18:47 CEST
Monitoring - Signing with BankID Norway and Sweden has been monitored for several hours, and is stable again.
Jun 25, 16:08 CEST
Update - We are continuing to investigate this issue.
Jun 25, 09:22 CEST
Update - We are continuing to investigate this issue.
Jun 25, 09:05 CEST
Investigating - We are currently seeing some instabilities when signing with BankID Norway and Sweden, we are unable to obtain more information at this moment.

We advise you to try signing again later if the issue persists since we are seeing signatures being registered.
Jun 25, 09:04 CEST
Jun 24, 2020
Notification of extraordinary technical service window
Completed - The scheduled maintenance has been completed.
Jun 24, 06:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:02 CEST
Scheduled - INFORMATION
This is to notify you of an extraordinary technical service window on 24/06/2020 from 00:00 hours until 06:00 hours on the NemID Business Solution

SYSTEM
Production

CONSEQUENCES
Expected downtime/instability, where the NemID Business Solution is not available: on 24/06/2020 from 00:00 until 00:30 hours

There will be 1 occurrence of maximum 2 minutes downtime during the interval

INFORMATION
Hermed varsles ekstraordinært teknisk servicevindue d. 24/06/2020 fra kl. 00.00 til kl. 00:30 på NemID Erhvervsløsningen

SYSTEM
Produktion

KONSEKVENSER
Forventet nedetid/ustabilitet, hvor NemID Erhvervsløsningen er utilgængelig: d. 24/06/2020 fra kl. 00:00 til kl. 00:30

Der vil være 1 hændelse af maksimalt 2 minutters varrighed.
Jun 23, 12:01 CEST
Jun 23, 2020
We are currently experiencing instabilities when signing with BankID Norway
Resolved - We are seeing more stability on BankID Norway, and believe the issue is resolved.
Jun 23, 16:10 CEST
Investigating - We are currently seeing some instabilities when signing with BankID Norway, we are unable to obtain information from BankID Norway at this moment.

We advise you to try signing again later if the issue persist.
Jun 23, 12:59 CEST
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