Update - Nets is still working on a solution to the problems currently affecting signing and login in Penneo.
Some signers are getting an error stating their CPR is invalid despite the CPR being correctly entered in Penneo. The only workaround for now is to remove the CPR number from the signer in Penneo. Nets hasn't given an estimated resolution time for this incident.
Jun 23, 15:07 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 12:21 CEST
Update - Nets is still working on a solution to the problems currently affecting signing and login in Penneo.
Some signers are getting an error stating their CPR is invalid despite the CPR being correctly entered in Penneo. The only workaround for now is to remove the CPR number from the signer in Penneo. Nets hasn't given an estimated resolution time for this incident.
Jun 23, 11:13 CEST
Update - Latest from Nets:
INFORMATION Two NemID POCES services are experiencing problems.
Caused by: Nets
IMPACT The service is now working for most NemID users. MitID is now available as an option. There are issues using the PID and RID services.
UPDATE We continue to work on the resolution for the storage issue to fully restore the service. However, the resolution is taking longer than anticipated.
SYSTEM Production
Start time: 2022.06.21 @ 23:58 CEST
Incident number: INC0442766
FURTHER INFORMATION The next update will be provided at 10:00 CEST
Best regards
Command Bridge Nets Denmark A/S, CVR: 20016175 Klausdalsbrovej 601, DK-2750 Ballerup www.nets.eu
Jun 23, 09:18 CEST
Monitoring - Nets has implemented a fix but report that some users might still experience issues using NemID. NemID should work again for most users but some might still experience difficulties using NemID for signing and login. We are monitoring the results of the fix.
Jun 22, 18:16 CEST
Update - Latest update from Nets:
"INFORMATION One or more NemID POCES service(s) is experiencing problems.
Caused by: Nets
IMPACT Log-on with NemID is still not working.
UPDATE A storage issue have been located and work is ongoing to restore the service as quick as possible.
SYSTEM Production
Start time: 2022.06.21 @ 23:58 CEST
Incident number: INC0442766
FURTHER INFORMATION We will keep you updated until the service is back to normal
---- DANISH VERSION ----
INFORMATION En eller flere NemID POCES services oplever problemer.
Log-on med NemID virker stadig ikke.
Opdatering: Problemer med en lagrings enhed er fundet og der arbejdes på genetablere servicen hurtigst muligt
Best regards
Command Bridge
Nets Denmark A/S, CVR: 20016175 Klausdalsbrovej 601, DK-2750 Ballerup www.nets.eu"
Jun 22, 15:44 CEST
Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.
The public status of our Electronic ID providers can be seen here
Resolved -
This incident has been resolved.
Jun 15, 16:36 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 15, 16:21 CEST
Update -
Some casefile owners are receiving notifications that their casefiles are taking longer to finalize than expected. In most instances the casefiles will be finalized automatically and there is no need for action. Casefile owners will receive a new notification once the casefile has been finalized. We are still investigating the issue.
Jun 15, 12:17 CEST
Investigating -
Some casefile owners are receiving notifications that their casefiles are taking longer to finalize than expected. In most instances the casefiles will be finalized automatically and there are no need for action. Casefile owners will receive a new notification once the casefile has been finalized. We are currently investigating the issue.
Jun 15, 11:21 CEST