Penneo QES maintenance update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 09, 2026 - 18:00 CET
Scheduled - We will perform updates, impacting Penneo's Qualified Electronic Signature service for a few minutes.

Signers using Penneo QES through MitID, Norwegian BankID, .beID, AusweisApp and ID Verifier might see an error message when trying to sign, with instruction to try again.

Other services will remain fully operational, including itsme® QES and Advanced Electronic Signatures through MitID, Swedish BankID and Finnish Trust Network.

The purpose of the maintenance window is to deploy a security update.
Nov 9, 2026 18:00-18:30 CET

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Identification service providers can be seen here


Uptime over the past 90 days. View historical uptime.
Penneo Sign Casefile and Document Management Operational
Desktop Application Operational
Casefile and document management Operational
Web forms Operational
Email notifications Operational
API and integration services Operational
Identification and Login Service Providers Operational
.beID - Belgium Operational
AusweisApp Operational
BankID - Norway Operational
BankID - Sweden Operational
Finnish Trust Network Operational
ID Verifier Operational
itsme® Operational
MitID Operational
MitID Erhverv Operational
Classic Credentials Operational
Microsoft Login Operational
Google Login Operational
Penneo Sign Signature Services Under Maintenance
Signers’ interface Operational
Penneo QES Under Maintenance
Penneo AdES Operational
Penneo SES Operational
itsme® QES Operational
Casefile finalisation Operational
Penneo Qualified Trust Services Under Maintenance
Qualified Electronic Signature Under Maintenance
Qualified Electronic Seal Operational
Qualified Electronic Time Stamp Operational
Penneo Collect Operational
Penneo Support Operational
Penneo Validator Operational
Penneo Sandbox Operational
API Operational
MCP Server Operational
Client facing web interface for information collection Operational
Customer dashboard and client management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 9, 2026

Resolved: Service disruption affecting AdES signatures and PDF uploads
Resolved - Between 1:45 PM and 1:52 PM [CET], Penneo experienced a temporary service disruption affecting PDF uploads and AdES signatures (MitID, Swedish BankID, and FTN).

Document finalisation was also temporarily delayed during this window; all queued transactions completed processing via automatic retry by 1:54 PM [CET].

The root cause has been addressed, and all services are operating normally.
Nov 9, 13:30 CET

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Issues with MitID Erhverv Authentication and Signing since 14:35
Resolved - This incident has been resolved.
Nov 3, 15:44 CET
Investigating - We are currently investigating this issue.
Nov 3, 15:27 CET

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Planned maintenance: Penneo Sign unavailable (October 30, 19:00 CET – November 1, 10:00 CET)
Completed - The scheduled maintenance has been completed.
Oct 31, 12:06 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 19:00 CET
Scheduled - Penneo Sign will undergo a planned 39-hour maintenance period to ensure the long-term stability and performance of our platform. During this window, all functionalities will be completely offline.

System Access: All Penneo users will not be able to log in, access the product, or send new case files.

Impact on Signers: Active signing links will temporarily not work. Any signer who clicks a request during the maintenance window will be redirected to a dedicated information page explaining the downtime.

Post-Maintenance: Once the system is back online, all pending signing requests will remain valid and become fully accessible again. No additional action will be required from you or your signers.

We appreciate your understanding as we complete this essential infrastructure work. Please reach out to our support team if you have any questions ahead of the scheduled downtime.
Oct 2, 14:07 CEST

Oct 30, 2026

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage