Penneo
All Systems Operational

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Uptime over the past 90 days. View historical uptime.
Web Application ? Operational
90 days ago
100.0 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
Identity validation ? Operational
90 days ago
100.0 % uptime
Today
Login Components Operational
90 days ago
100.0 % uptime
Today
NemID - Denmark Operational
90 days ago
100.0 % uptime
Today
BankID - Sweden Operational
90 days ago
100.0 % uptime
Today
BankID - Norway Operational
90 days ago
100.0 % uptime
Today
ItsMe - Belgium Operational
90 days ago
100.0 % uptime
Today
Google Login Operational
90 days ago
100.0 % uptime
Today
Microsoft Login Operational
90 days ago
100.0 % uptime
Today
Classic Credentials Operational
90 days ago
100.0 % uptime
Today
Finnish Trust Network Operational
90 days ago
100.0 % uptime
Today
MitID - Denmark Operational
90 days ago
100.0 % uptime
Today
Signing Components ? Operational
90 days ago
99.96 % uptime
Today
NemID - Denmark ? Operational
90 days ago
99.93 % uptime
Today
BankID - Sweden Operational
90 days ago
99.93 % uptime
Today
BankID - Norway Operational
90 days ago
99.93 % uptime
Today
ItsMe - Belgium Operational
90 days ago
100.0 % uptime
Today
Touch Signatures Operational
90 days ago
100.0 % uptime
Today
Finnish Trust Network Operational
90 days ago
100.0 % uptime
Today
MitID - Denmark Operational
90 days ago
99.93 % uptime
Today
Service API Operational
90 days ago
99.96 % uptime
Today
Signing service API ? Operational
90 days ago
99.9 % uptime
Today
Forms service API ? Operational
90 days ago
100.0 % uptime
Today
Workflow service API ? Operational
90 days ago
100.0 % uptime
Today
Penneo KYC Operational
90 days ago
99.99 % uptime
Today
Backend API Operational
90 days ago
99.99 % uptime
Today
Reach Frontend Operational
90 days ago
100.0 % uptime
Today
Avo Frontend Operational
90 days ago
100.0 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Web portal - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
100.0 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
100.0 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Operational
AWS eks-eu-west-1 Operational
AWS cloudfront Operational
AWS cloudhsm-eu-west-1 Operational
AWS route53-eu-west-1 Operational
AWS organizations Operational
AWS kms-eu-west-1 Operational
AWS iam Operational
AWS elb-eu-west-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
Users will experience a blank/white page when signing a rejected or expired document
Resolved - This incident has been resolved.
Dec 5, 11:32 CET
Identified - We are aware of the white/blank page some users will experience, when trying to sign documents. If the document is rejected/expired/signed, it will show you the white/blank page.

We are working on a releasing a fix for this as soon as possible.
Dec 5, 08:03 CET
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Our SIGN service is experiencing an issue
Resolved - This incident has been resolved.
Nov 30, 12:26 CET
Update - We are continuing to investigate this issue.
Nov 30, 10:48 CET
Investigating - We are currently investigating this issue.
Nov 30, 10:38 CET
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Casefiles are taking longer to finalize than expected
Resolved - This incident has been resolved.
Nov 24, 08:28 CET
Update - We are continuing to monitor for any further issues. Quarantined documents are once again being picked up for finalization and we estimate the last documents to be finalized some time tonight (CEST).
Nov 23, 15:59 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 13:49 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 13:30 CET
Update - We continue to investigate the issue. Our investigation points to a problem with a 3rd party provider. The 3rd party provider has been contacted.
Nov 23, 11:25 CET
Update - We are still investigating the issue. Our investigation points to a problem with a 3rd party provider. The 3rd party provider has been contacted and we are currently awaiting their reply.

We apologize for the inconvenience.
Nov 23, 10:31 CET
Update - We are continuing to investigate the issue.
Nov 22, 15:13 CET
Investigating - We are currently investigating the issue.
Nov 22, 13:39 CET
Nov 23, 2022
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