Penneo
All Systems Operational

About This Site

Welcome to the Penneo service status page. Here you will be able to see the current status of our services and subscribe to updates to be the first to know if something is not working properly.


The public status of our Electronic ID providers can be seen here

Web Application ? Operational
90 days ago
99.98 % uptime
Today
Archive / Case file management portal ? Operational
Forms Portal ? Operational
KYC validation ? Operational
90 days ago
99.98 % uptime
Today
Login Components Operational
90 days ago
99.95 % uptime
Today
NemID - Denmark Operational
90 days ago
99.95 % uptime
Today
BankID - Sweden Operational
90 days ago
99.95 % uptime
Today
BankID - Norway Operational
90 days ago
99.95 % uptime
Today
Google Login Operational
Microsoft Login Operational
Classic Credentials Operational
Signing Components ? Operational
90 days ago
99.82 % uptime
Today
NemID - Denmark ? Operational
90 days ago
99.82 % uptime
Today
BankID - Sweden Operational
90 days ago
99.82 % uptime
Today
BankID - Norway Operational
90 days ago
99.82 % uptime
Today
Touch Signatures Operational
Service API Operational
90 days ago
99.76 % uptime
Today
Signing service API ? Operational
90 days ago
99.97 % uptime
Today
Forms service API ? Operational
90 days ago
99.69 % uptime
Today
Workflow service API ? Operational
90 days ago
99.61 % uptime
Today
Penneo Sandbox ? Operational
90 days ago
98.77 % uptime
Today
Web portal - Sandbox Operational
90 days ago
96.94 % uptime
Today
Forms service frontend - Sandbox Operational
90 days ago
96.94 % uptime
Today
Signing service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Forms service API - Sandbox Operational
90 days ago
100.0 % uptime
Today
Workflow service API - Sandbox Operational
90 days ago
99.98 % uptime
Today
Amazon Web Services Operational
90 days ago
100.0 % uptime
Today
Secure document storage Operational
90 days ago
100.0 % uptime
Today
Compute cloud Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Networking service Operational
90 days ago
100.0 % uptime
Today
Sending emails Operational
90 days ago
100.0 % uptime
Today
Caching 1 Operational
90 days ago
100.0 % uptime
Today
Caching 2 Operational
90 days ago
100.0 % uptime
Today
Penneo Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019
Resolved - This incident has been resolved.
Sep 19, 10:42 CEST
Monitoring - Everything is running smoothly again. We will monitor the system for a while to make sure everything is ok.

We apologize for the short outage
Sep 19, 09:51 CEST
Identified - We are currently restarting our services to fix the problem. We expect to up and running in about 5 minutes.
Sep 19, 09:40 CEST
Investigating - We are looking in to an issue where Penneo is not responding. This affects logging in to the archive, sending documents and signing documents.
Sep 19, 09:38 CEST
Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019
Resolved - This incident has been resolved.
Sep 16, 11:54 CEST
Monitoring - We have found the problem and released a fix.

We apologize for the inconvenience this caused.
Sep 16, 09:17 CEST
Update - The problem seems to also be affecting case file creation in Internet Explorer. When moving on to preview the system gives you an error.
Sep 16, 08:26 CEST
Investigating - We are looking in to a issue where signers have problems in Internet explorer. Neither documents or the e-id widgets are loading.
Sep 16, 08:05 CEST
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - The problem have been fixed now.

We apologize or the inconvenience this has caused.
Sep 13, 13:47 CEST
Investigating - At the moment we are looking into a issue where 2 email are being sent out to the signers when creating case files from the Web application.

This is only affected by the web application. The desktop application and integrations should not have this issue.
Sep 13, 08:44 CEST
Sep 12, 2019
Resolved - This incident has been resolved.
Sep 12, 07:46 CEST
Update - We are continuing to monitor for any further issues.
Sep 11, 16:28 CEST
Update - We were a bit fast saying everything is ok. There are still performance issues with NemID, BankID NO and BankID SE.

We will keep working on a fix.
Sep 11, 14:52 CEST
Monitoring - We have found the problem and login and signing should be working again.
Sep 11, 14:46 CEST
Update - We are continuing to investigate this issue.
Sep 11, 14:36 CEST
Investigating - We are investigating a problem where login widgets are not loading or loading slowly.
Sep 11, 14:28 CEST
Resolved - This incident has been resolved.
Sep 12, 07:45 CEST
Monitoring - We have fixed both issues but keep monitoring the situation
Sep 11, 14:09 CEST
Identified - We have become aware of a issue with double emails being send out for some integrations. This is happening because when not setting a email subject and body, then the standard Penneo email is being used. This means that integrations that rely on creating signers and not setting a subject and body for Penneo to send out a email will see that we send out a standard signing request for the signers.

This error have also spilled into the forms service. People filling out a form and going forward to signing will get an error and shortly after receive a email in the inbox of the email address they submitted in the form. This mean that they can still sign the form but this is not the way it should be working right now.

We apologize for any inconvenience this may cause.
Sep 10, 17:20 CEST
Sep 10, 2019
Resolved - This incident has been resolved.
Sep 10, 14:36 CEST
Monitoring - We found the problem and have fixed it.

We apologize for the inconvenience.
Sep 10, 08:35 CEST
Update - We are continuing to investigate this issue.
Sep 10, 08:10 CEST
Investigating - We are currently investigating an error when signing in Penneo.
Sep 10, 08:07 CEST
Sep 9, 2019

No incidents reported.