Issues with finalizing casefiles in SIGN

Incident Report for Penneo AS

Resolved

This incident has been resolved.
Posted Oct 09, 2024 - 10:09 CEST

Update

We are continuing to monitor for any further issues.
Posted Oct 08, 2024 - 18:10 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2024 - 18:09 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 08, 2024 - 16:07 CEST

Update

We are aware that some users may be experiencing delays in casefile finalizations or receiving multiple finalization emails.

Rest assured, the integrity of the casefiles is not affected, and they remain fully intact. Our team is actively working on resolving this issue as quickly as possible.

We apologize for any inconvenience and appreciate your patience during this time.
Posted Oct 08, 2024 - 15:00 CEST

Investigating

We are currently investigating this issue.
Posted Oct 08, 2024 - 10:58 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2024 - 09:01 CEST

Investigating

We are experiencing issues with finalizing casefiles and users may experience a delay in processing signed documents. The issue is currently being investigated.
Posted Oct 07, 2024 - 17:41 CEST
This incident affected: Web Application (Archive / Case file management portal).