Signing service down

Incident Report for Penneo A/S

Resolved

This incident has been resolved.

Posted Mar 02, 2019 - 14:40 CET

Monitoring

The service is operational again and we are monitoring the results.

Posted Mar 01, 2019 - 21:04 CET

Update

We have narrowed the problem down to being a issue between us and BankID Norway.
We are currently in dialogue with them to fix the problem.

Posted Mar 01, 2019 - 15:17 CET

Update

We are continuing to work on a fix for this issue.

Posted Mar 01, 2019 - 15:14 CET

Update

We are continuing to work on a fix for this issue.

Posted Mar 01, 2019 - 15:13 CET

Identified

We have identified the problem, but are still working on a complete fix.

Danish NemID and Swedish BankID are working again. But we are still having issues with Norwegian BankID.

We will update here as soon as we know more

Posted Mar 01, 2019 - 14:36 CET

Investigating

We are currently looking in to a issue regarding signing documents and logging in to Penneo with your e-id.

We apologize for the inconvenience. And will be up and running as soon as possible.

Posted Mar 01, 2019 - 14:20 CET

This incident affected: Service API (Signing service API) and Signing Components (BankID - Norway).