Reminders and Completion emails are not being created for some customers

Incident Report for Penneo AS

Resolved

This incident has been resolved.
Posted Sep 28, 2022 - 17:00 CEST

Update

We are still monitoring the effects of the implemented fix.
Posted Sep 28, 2022 - 15:00 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 28, 2022 - 12:39 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 28, 2022 - 06:40 CEST

Update

We are continuing to investigate this issue.
Posted Sep 27, 2022 - 15:57 CEST

Investigating

We are currently investigating an issue with reminders are not being delivered to all recipients.
Posted Sep 27, 2022 - 15:46 CEST
This incident affected: Service API (Workflow service API).