Instability when logging into app.penneo.com

Incident Report for Penneo AS

Resolved

This incident has been resolved.
Posted Jul 02, 2020 - 16:52 CEST

Monitoring

We have found the source for the instabilities. It seems like one of partners were having some issues at their end. The problem seems to be fixed now, We will keep monitoring the situation.
Posted Jul 02, 2020 - 15:23 CEST

Investigating

We are still seeing some instabilities with the Penneo archive and loggin in.
Posted Jul 02, 2020 - 14:56 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2020 - 14:36 CEST

Identified

We have implemented a fix, but the service is still slow.
Posted Jul 02, 2020 - 14:26 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2020 - 14:20 CEST

Investigating

We are experiencing instability when logging into Penneo, already logged in users may get logged out. We expect to have a solution within 5-10 minutes.
Posted Jul 02, 2020 - 14:16 CEST
This incident affected: Web Application (Archive / Case file management portal, Forms Portal) and Login Components (BankID - Sweden, BankID - Norway, Google Login, Microsoft Login, Classic Credentials).