Penneo A/S Status - Webhook subscriptions with the topic "Casefiles" are not receiving notifications since 15:00 the 23rd of January - If affected, have your admin reach out to Penneo Support

Webhook subscriptions with the topic "Casefiles" are not receiving notifications since 15:00 the 23rd of January - If affected, have your admin reach out to Penneo Support

Incident Report for Penneo A/S

Resolved

This incident has been resolved.

Posted Jan 25, 2023 - 07:53 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 24, 2023 - 16:16 CET

Update

We are still working on implementing a fix for the technical issue. As stated in the title, if affected, please have your admin reach out to Penneo support.

You do this by creating a request to support from this URL:

https://penneo.force.com/support/s/contactsupport?language=en_US

Posted Jan 24, 2023 - 13:26 CET

Identified

We have identified the technical issue and are working on a fix, contacting the affected customers directly.

Posted Jan 24, 2023 - 11:03 CET