tag:status.penneo.com,2005:/historyPenneo A/S Status - Incident History2024-03-28T19:40:33+01:00Penneo A/Stag:status.penneo.com,2005:Incident/202446862024-03-14T17:00:27+01:002024-03-15T07:42:48+01:00Creating new webhook subscription is currently unavailable<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:32</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.penneo.com,2005:Incident/202241262024-03-12T13:36:23+01:002024-03-12T13:36:23+01:00Users are unable to change email in profile settings<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:36</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:35</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:25</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/202130282024-03-11T11:47:52+01:002024-03-11T11:47:52+01:00Users can experience that emails are being sent out for old casefiles in Penneo SIGN.<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:47</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:45</var> CET</small><br><strong>Investigating</strong> - Users can experience that old casefiles are being processed, which is causing emails to be sent out for old casefiles.</p>tag:status.penneo.com,2005:Incident/197925742024-01-22T15:33:39+01:002024-01-22T15:33:39+01:00Customers using Penneo KYC in Norway can experience issues fetching Company Data.<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>15:33</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>14:16</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:28</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:30</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/197353272024-01-17T14:15:24+01:002024-01-17T14:15:24+01:00KYC API currently unavailable<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:15</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:14</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:46</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/196662182024-01-11T09:06:18+01:002024-01-11T09:06:18+01:00Customers using Penneo KYC in Sweden can experience issues fetching Company Data.<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>09:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:20</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:10</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:29</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/196658092024-01-10T15:30:38+01:002024-01-11T07:49:54+01:00Customer can experience casefiles with status delayed being processed at a slower rate<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:30</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:41</var> CET</small><br><strong>Investigating</strong> - We are currently investigating casefiles being given status "delayed" and the processing of the casefile is taking longer than expected.</p>tag:status.penneo.com,2005:Incident/196033752024-01-04T09:09:42+01:002024-01-04T09:09:42+01:00Some users may experience issues uploading documents and sending out casefiles.<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:09</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>18:05</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>17:05</var> CET</small><br><strong>Investigating</strong> - Some users may experience issues when uploading documents and sending out casefiles in Penneo SIGN.</p>tag:status.penneo.com,2005:Incident/194781192023-12-27T15:40:20+01:002023-12-27T15:40:20+01:00Users can experience degraded performance in the product<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>15:40</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>14:28</var> CET</small><br><strong>Investigating</strong> - We are still investigating the performance issue in KYC.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>16:18</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:08</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>10:34</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/192413292023-11-29T11:07:58+01:002023-11-29T12:15:26+01:00Casefiles created between 10:07 - 11:18 cannot be signed<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:07</var> CET</small><br><strong>Resolved</strong> - Casefiles created between 10:07 - 11:18 cannot be signed. We have identified an issue with the documents added to the casefiles and signers will not be able to complete the process of signing their documents. <br /><br />We advise all our customers to create a new casefiles, if they have casefiles affected by this incident.<br /><br />We apologize for the inconvenience</p>tag:status.penneo.com,2005:Incident/191771832023-11-20T12:00:31+01:002023-11-20T12:00:31+01:00Signers may experience failed signatures<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:07</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>09:15</var> CET</small><br><strong>Identified</strong> - We are currently experiencing an increase in failed signatures. We have identified the root cause and working on a solution.</p>tag:status.penneo.com,2005:Incident/188640012023-10-20T12:17:18+02:002023-10-20T12:17:18+02:00itsMe is currently experiencing downtime<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>12:17</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:01</var> CEST</small><br><strong>Monitoring</strong> - itsMe is currently experiencing downtime and this affects the ability to login and sign documents with Penneo SIGN.<br /><br />We are monitoring the situation and you will be able to check the current service level on their statuspage:<br /><br />https://itsme.statuspage.io/</p>tag:status.penneo.com,2005:Incident/188371692023-10-18T10:51:54+02:002023-10-18T10:51:54+02:00Signing is partly unavailable<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>10:51</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>10:28</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>10:07</var> CEST</small><br><strong>Identified</strong> - Our third-party provider is currently experiencing an issue that is affecting signing with Penneo.</p>tag:status.penneo.com,2005:Incident/186865282023-10-04T12:30:56+02:002023-10-05T08:33:16+02:00BankID NO is unavailable for signing with Penneo<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:30</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:06</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:13</var> CEST</small><br><strong>Investigating</strong> - We are investigating the issue and will update the statuspage when there is an update</p>tag:status.penneo.com,2005:Incident/186851712023-10-04T09:39:47+02:002023-10-04T09:39:47+02:00BankID NO is currently not available for signatures and login in Penneo<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:39</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:01</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:01</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is in progress</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:05</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/185011032023-09-20T09:26:39+02:002023-09-20T09:26:39+02:00Casefiles are not finalizing for some customers<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:26</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>13:25</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:26</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>15:49</var> CEST</small><br><strong>Identified</strong> - We've identified an issue where, in certain instances, documents are quarantined, preventing the case file from finalizing. Our investigations show that this problem stems from a 3rd-party provider. We are actively in communication with them to resolve the matter as swiftly as possible.</p>tag:status.penneo.com,2005:Incident/185336642023-09-18T14:26:39+02:002023-09-18T14:26:39+02:00KYC is currently unavailable<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:26</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:10</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:32</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:23</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/183805102023-09-04T13:37:35+02:002023-09-04T13:37:35+02:00Login with NemID Keyfile is currently unavailable<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>13:37</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:22</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:44</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/182197982023-08-23T22:18:27+02:002023-08-23T22:18:27+02:00Penneo Sign cloud infrastructure maintenance<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>22:18</var> CEST</small><br><strong>Completed</strong> - The maintenance work has concluded successfully and all Penneo Sign systems are back online.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>21:38</var> CEST</small><br><strong>Update</strong> - The Penneo Sign application is back online and accessible through app.penneo.com again. We are in the process of validating the maintenance work.<br /><br />We will keep the status page up to date and communicate about availability via this channel</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>21:21</var> CEST</small><br><strong>Update</strong> - The system will be unavailable during the duration of the maintenance window.<br /><br />We will keep the status page up to date and communicate about availability via this channel</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>21:02</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>12:20</var> CEST</small><br><strong>Scheduled</strong> - The Engineering team will be conducting planned maintenance on the cloud infrastructure.<br /><br />The planned work will span across a two-hour window. During this period, we expect Penneo Sign function normally. However, due to the nature of the changes, end customers might face sporadic and intermittent connectivity errors.<br /><br />The Engineering team will keep the status page up to date and communicate the end of the maintenance operations through the same channel.</p>tag:status.penneo.com,2005:Incident/178978452023-08-02T11:59:08+02:002023-08-02T11:59:08+02:00Case files do not finalize in Sandbox<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>11:59</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. Casefiles in Sandbox will now finalise as expected.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>10:33</var> CEST</small><br><strong>Identified</strong> - Our third-party provider, Intesi, is currently experiencing an issue which is affecting our ability to finalise casefiles in Sandbox.<br /><br />We will resolve this incident once we have received confirmation the issue has been resolved from our third-party provider.</p>tag:status.penneo.com,2005:Incident/174505322023-07-17T15:03:53+02:002023-07-17T15:03:53+02:00Case files do not finalize in Sandbox<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>15:03</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. Simple Electronic Signature has been re-enabled and is working as usual.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>18:01</var> CEST</small><br><strong>Monitoring</strong> - A temporary fix has been implemented that allows case files to be finalized. However, splitting Simple Electronic Signature on customer level in Sandbox is temporarily disabled.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:42</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>11:01</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.penneo.com,2005:Incident/175799852023-06-15T13:25:40+02:002023-06-15T13:25:40+02:00BankID SE - cannot proceed from QR code<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>13:25</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>12:42</var> CEST</small><br><strong>Monitoring</strong> - Nets report that a fix has been implemented, you should now be able to use BankID SE for login and signing as per usual.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>09:39</var> CEST</small><br><strong>Identified</strong> - When signing och logging in with BankID SE some users experience getting stuck on the QR code page. This issue is a result of BankID SE experiencing cache errors. We are actively working with Nets to address the problem.<br /><br />If you encounter this issue, we recommend clearing your browser cache or using incognito mode as a workaround.</p>tag:status.penneo.com,2005:Incident/172677652023-05-17T10:00:13+02:002023-05-17T10:00:13+02:00Support Requests - please use hello@penneo.com<p><small>May <var data-var='date'>17</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Resolved</strong> - Creating support requests through the Help Center is back to full functionality</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>17:32</var> CEST</small><br><strong>Update</strong> - Creating Support Requests is unavailable and we are working on fixing the issue. Please use hello@penneo.com if you need to contact Penneo Support at this time.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>17:32</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>17:31</var> CEST</small><br><strong>Update</strong> - Creating Support Requests is unavailable and we are working on fixing the issue. Please use hello@penneo.com if you need to contact Penneo Support at this time.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>17:30</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>17:30</var> CEST</small><br><strong>Investigating</strong> - Creating Support Requests is unavailable and we are working on fixing the issue. Please use hello@penneo.com if you need to contact Penneo Support at this time.</p>tag:status.penneo.com,2005:Incident/169617782023-05-16T17:27:08+02:002023-05-16T17:27:08+02:00Sandbox users unable to sign with NemID and BankID NO<p><small>May <var data-var='date'>16</var>, <var data-var='time'>17:27</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>14:31</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>08:32</var> CEST</small><br><strong>Update</strong> - We are still investigating the issue with usage of NemID. <br /><br />It is advised to acquire MitID for test usage in Sandbox, as NemID will be removed per 30th of June, 2023. <br /><br />BankID NO can also be affected intermittently.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>14:32</var> CEST</small><br><strong>Investigating</strong> - We are investigating the issue. It is still possible to use simple electronic signature methods such as Drawing, uploading an image or text.</p>tag:status.penneo.com,2005:Incident/169619702023-05-03T10:26:30+02:002023-05-03T10:26:30+02:00Sandbox - casefiles set to quarantined<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>10:26</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>14:56</var> CEST</small><br><strong>Investigating</strong> - We are aware of the issue and investigating with our provider.</p>